Delivery & Return Information

Everything You Need To Know About Our Delivery & Return Process

Deliveries & Collections Explained:

Book Collect & Return (In Person At Our Collection Points)

You have the option of booking on-line and collecting and returning your rental product from:

Head office in Tallaght: Block C, Airton Park, Airton Road, Tallaght Dublin 24. Offices open Mon-Fri 9am-5pm

OR

Our City Centre Collection Point Dublin 1: Murrays Pharmacy, 20/21 Talbot St, Dublin 1. Open Mon-Sat 9am-5pm. Please Note: We require 24 hours notice on city centre collections as this is a collection/drop-off point only.

NB: Rentals collected from the above locations are not supplied with packaging so will have to be returned to these locations and cannot be returned by courier unless pre-arranged (packaging required for courier service)

If for some reason you cannot return your collection and require a courier to collect and return please note this will incur a further cost as set out below:

  1. A returns carton will need to be dispatched via courier to your/ collection address. A charge of €10 will be applied
  2. Collection of Rental item once packaged and sealed by courier. A charge of €10 will be applied. (It is the responsibility of the hirer to contact the office once the item has been packaged so we can organise a courier collection within 48hrs)

Deliveries & Returns (Via Courier)

DPD Nationwide Next Day Free Delivery: DPD couriers will send a text notification providing an estimated delivery time, DPD couriers deliver between the hours of 9am & 6pm

Same Day Dublin Delivery (Paid): For orders booked before 11.30am, we can provide same day delivery within the main Dublin area ONLY. You will need to contact the office if you require this service.There is an additional fee of €20 for this service.

IT’S IMPORTANT TO NOTE THAT ANYTHING DELIVERED BY COURIER WILL REQUIRE THE CUSTOMER TO KEEP THE PACKAGING SO AS TO ALLOW EASY RETURNING OF THE ITEM ONCE THE RENTAL ENDS. FAILING TO KEEP THE PACKAGING MEANS THAT THERE WILL BE A CHARGE OF €10 FOR SENDING OUT A NEW BOX FOR RETURNING THE ITEM(S)

The Courier will not accept items for return unless the item is repacked and sealed in box provided.

Engineered Delivery and Collection Service: Dublin and surrounding counties.

Some of our Products require an engineer to deliver assemble and demonstrate. Once the rental is finished the engineer will call and disassemble the rental and return for cleaning and testing. Please see products listed below. The once off fee for this service has already been incorporated in to the rental booking cost.

  1. Electric Profiling Hospital / HomeCare Beds and Pressure Care mattress
  2. Riser Recliner Armchair Beds
  3. Mobility Scooters

There may be an additional charge for this service depending on your location. Contact our office to speak with an advisor.

End of Rental Collection:

Courier Collections:

There is NO notification of times given for collections.

The Courier will call between 9.00am and 6.00pm Monday to Friday only to collect.

On request we can provide the tracking number issued and depot phone number for the parcel collection and if you contact the courier company directly on the day the collection is due to take place they can provide a rough estimate for when the driver will be in your area.

IT’S IMPORTANT TO NOTE THAT ANYTHING DELIVERED BY COURIER WILL REQUIRE THE CUSTOMER TO KEEP THE PACKAGING SO AS TO ALLOW EASY RETURNING OF THE ITEM ONCE THE RENTAL ENDS. FAILING TO KEEP THE PACKAGING MEANS THAT THERE WILL BE A CHARGE OF €10 FOR SENDING OUT A NEW BOX FOR RETURNING THE ITEM(S)

The Courier will not accept items for return unless the item is repacked correctly and sealed in box provided.

Please remove the original delivery label with your details to avoid the parcel being returned to the wrong address.

Get In Touch

Any Questions? Feel Free To Contact Us

We’re an experienced mobility rental company providing a wide range of mobility products for short and long term hire.

If you have any questions or would like to extend an existing rental, then feel free to fill out the form or call us on +353 1 866 3366

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